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Employee Training Profile
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1. Hotel/Villa Orientation
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2. Maintain Professional Appearance And High
Standard Of Personal Hygiene And Presentation
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3. Local Area Information
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4. Knowledge Of Hotel/Villa Owner
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5. Knowledge Of Hotel/Villa Privileges
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6. Knowledge Of Hotel/Villa Facilities
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7. Describe Hotel/Villa And Suite Facilities In A
Professional Manner
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8. Ensure Guests Receive A Warm And Friendly
Welcome/ Farewell
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9. Opening Car Door And Helping Guests
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10.
Airport
Pick Up And Drop Off Procedure
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11.
Greeting
Guests In Lobby / Shaking Hands
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12.
Assign
And Inspect Room Prior To Guest Arrival
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13.
Addressing
A Guest
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14.
Rooming
The Guest
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15.
Registering
The Guest
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16.
Conversing
With Guests
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17.
Answer
Guest Inquiries
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18.
Handling
Guests Messages
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19.
Check In
Procedure
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20.
Knowledge
Of Housekeeping Terminology
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21.
Handling
Guest Complaints And Requests
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22.
Entering
A Guests Room
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23.
Delivering
Mails, Packages, Flowers Etc To Rooms
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24.
Fast
Accurate Dealing With Guests
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25.
Return
Guest Check In Room Changes
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26.
Concierge
Service
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27.
Write A
Note To A Guest
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28.
Guest
History System
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29.
Enter
Guest Preferences In Guest History System
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30.
Foreign
Currency Exchange
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31.
Knowledge
Of CD Player Operation
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32.
Lost And
Found Procedure
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33.
Ensure
Boat/Cart Maintenance
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34.
Storage
Of Luggage
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35.
Security
Of Luggage
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36.
Deliver
Newspaper To Guest Rooms
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37.
Folding
Towels And Set Up
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38.
Checklist
For Rooms
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39.
Replenish
Ice
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40.
Handling
Rooms Service Tray And Trolley
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41.
Care For
Live Plants
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42.
Providing
Flowers And Arranging Flowers
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43.
Daily
Replenish Of Fruits
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44.
Handling
Guests Belongings Whilst In A Guests Rooms
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45.
Hand
Sewing And Repairing Guests Clothes
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46.
Valet
Services
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47.
Hand
Pressing
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48.
Use Of
Guest History
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49.
Replenish
Coffee And Tea Facilities
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50.
Guest
Relations Skills
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51.
Food And
Beverage Co-Operation
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52.
Room
Service Cooperation
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53.
Seating
Guests
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54.
Delivering
A Guest Special Request
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55.
Energy
Management
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56.
Handling
Hotel Guests Special Request
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57.
Attend To
Guest Requests In A Prompt And Courteous Manner
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58.
Serve All
Food And Beverage With Basic Knowledge Of Ingredients And Preparation Times
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59.
Carrying
Trays Of Food And Beverage With Safety And Hygiene To Reduce Breakages And
Accidents
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60.
Provide
Service Of Drink Within Short Time i.e.. 5 Minutes
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61.
Clear
Suites/ Room Quietly
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62.
Presenting
the Menu in Rooms /Suites for Guests.
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63.
Serving
Beverages In Rooms /Suites
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64.
Serving
Food In Rooms/Suites
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65.
Handling
Guests Complaints
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66.
Servicing
The Guests Needs: Immediate Action
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67.
Anticipate
Guests Needs /Planning Your Steps
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68.
Delivery
Of Morning Croissants Or Amenity
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69.
Presenting
/ Setting Guest Check
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70.
Privacy
Requested Policy
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71.
Up Selling When Taking Room Service Orders.
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72.
Knowledge
Of Technical Equipment In Room/ Suite
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73.
Special
Occasion Guest Set Up And Service
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74.
Understanding
Guests Different Cultures
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75.
Offering
Unpacking Service
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76.
Polishing
And Cleaning Shoes
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77.
Running A
Spa/Bath
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78.
Phonetic
Alphabet
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79.
A
Butlers/Housekeeping Emergency Kit
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80.
Luxury
Items! I.E: Cigars
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81.
Checking
Guest Satisfaction
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Professional Butler
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