1. GREETING
Every time or anywhere you
meet the guest….. With 4 components:
·
Said their name (if you remember their name)
·
If first time ( said
welcome to boardwalk )
·
Smile (every time you meet with them)
·
Shaking hand
·
Offering Lunch/Dinner or maybe drink
If the guest
wants to have meal or drink:
2. ESCORT THE GUEST TO THE TABLE
U can ask the guest where
they want to sit… they may choose at the DINING, GARDEN, or BEACH.
3. PULL THE CHAIR
Make sure pull the chair
for the ladies first or kids (need baby chair) or if there any old lady. (Help
until all having sat down.
INTRUDUCES YOUR SELF
(My name is …………….I ‘m your waiter)
4. PRESENT THE MENU
·
Offering kids menu if there’s kids
·
always ladies first and continue to the next guest
·
Let them to have a look the menu first and read it and you
can tell them if you will be back in few minutes when they ready to have an
order
5. GIVE THEM THE MOSQUITO PROTECTION
(BOARDWALK IS OPEN AREA) so many mosquito
6. SUGGEST THE GUEST TO HAVE STARTING meal with APPATIZER, SOUP
But if they don’t want
just let them choose whatever they want
7. TAKING ORDER
Make sure you take drink
order first then give the guest time to read the menu
While guest read menu, as
fast as you can give your order to the bar. And server the guest.
And continue taking order
for food.
8. DRINK SERVED
Make sure you serve all
the drinks together and also make sure you use the same glass for the same
table.
Make sure the drink is
served, before food service.
Ask again if the guest
want other drink
9. CHECK THE TABLE
(Need special
cutleries)
Like; steak knife and mice
and place
10. FOOD SERVED
·
Make sure you take the right food order before server to the guest.
·
As professional ! Never asking is food belonging? always
remember from the first time you take the order
·
Make sure if the garnish facing to the guest
·
Ask them if they need extra sauce
·
Ask one again if the guest want other drink ( what you like
other drink for you )
·
Don’t forget to say “Enjoy your Meals and if there’s anything
you need don’t be hesitate to ask one of us”
·
Ask if they want other drink.
·
Make attention with
guest around you..! Make sure the guest is happy /enjoy if they want something
….!
11. SMOKING
If the guests smoking make
sure you give them an astray and changes the astray with the clean one every
time the use. (A butt cigarette)
12. GUEST SUGGESTION
When the guest finished
enjoy their meals don’t forget to ask their comment if they like their food or
not.
Ask one again if they want
having other drink
13. BILL SETTLEMNET
You have to ask the guest
after they ask for their bill such as:
·
Do you want one bill or separate bill( if the guest come with
group )
·
Do you want to pay cash or room charge
·
If they pay by room charge make sure their sign, name and
room number correctly.
14. WARM FAREWELL or THANK YOU and invited them to come
back again.
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