how to change the astray

NO.	STEP	PROCEDURE	STANDARD
1.	Place service tray/check ashtrays		· Carry service tray in left hand. · Check clean ashtrays (free from ashes, stains and dried well)
2.	Proceed to the table		· Carry tray on waist level and well balanced. · You hand over tray in the middle with finger spread so as to balance the tray.
3.	Proceed to change ashtray		· Hold the service tray on left hand behind the level of guest’s back. · Use right hand pick up an ashtray inverted from the service tray. · Lean towards the table with lower back bent.
4.	Place clean ashtray over used ashtray		· Place the dirty ashtray over the dirty ashtray and pick them up together. · Place the dirty ashtray on the tray and place the clean ashtray with right hand on the table same place as before. · Ensure that there is no ashes dispersed. · Change ashtray when 1 cigarette is put in the ashtray and definitely no more than 2.