TELEPHONE COURTESY

                                                                     

·         GENERAL PROCEDURE STEPS

1.    Pick up the telephone by 2 rings (less than 3 rings) don’t let the caller wait to long

2.    Greeting and never say hallo

3.    Mention department and name

4.    Solving problem (repeat again)

5.    Say thank you

·         ANSWER THE PHONE

1.    Good Morning (Greeting)

2.    Nusantara Restaurant (mention department and outlet)

3.    ….. speaking (mention your name)

4.    May I help you? (solving problem)

5.    May I know who’s on the line, please? (if the guest want to talk with other)

·         IF THE GUEST LIKE TO LEAVE A MESSAGES

1.    From who

2.    In what time, we take the messages

3.    Write the messages (ask : would you like to leave a messages)

4.    For Who

5.    The name of order taker (the name who take the order)

TELEPHONE COURTESY 2016-12-22T18:47:00-08:00 Rating: 4.5 Diposkan Oleh: widia muliadi