google image - Butler
|
1. Hotel/Villa Orientation
|
2. Maintain Professional Appearance And High
Standard Of Personal Hygiene And Presentation
|
3. Local Area Information
|
4. Knowledge Of Hotel/Villa Owner
|
5. Knowledge Of Hotel/Villa Privileges
|
6. Knowledge Of Hotel/Villa Facilities
|
7. Describe Hotel/Villa And Suite Facilities In A
Professional Manner
|
8. Ensure Guests Receive A Warm And Friendly
Welcome/ Farewell
|
9. Opening Car Door And Helping Guests
|
10.
Airport
Pick Up And Drop Off Procedure
|
11.
Greeting
Guests In Lobby / Shaking Hands
|
12.
Assign
And Inspect Room Prior To Guest Arrival
|
13.
Addressing
A Guest
|
14.
Rooming
The Guest
|
15.
Registering
The Guest
|
16.
Conversing
With Guests
|
17.
Answer
Guest Inquiries
|
18.
Handling
Guests Messages
|
19.
Check In
Procedure
|
20.
Knowledge
Of Housekeeping Terminology
|
21.
Handling
Guest Complaints And Requests
|
22.
Entering
A Guests Room
|
23.
Delivering
Mails, Packages, Flowers Etc To Rooms
|
24.
Fast
Accurate Dealing With Guests
|
25.
Return
Guest Check In Room Changes
|
26.
Concierge
Service
|
27.
Write A
Note To A Guest
|
28.
Guest
History System
|
29.
Enter
Guest Preferences In Guest History System
|
30.
Foreign
Currency Exchange
|
31.
Knowledge
Of CD Player Operation
|
32.
Lost And
Found Procedure
|
33.
Ensure
Boat/Cart Maintenance
|
34.
Storage
Of Luggage
|
35.
Security
Of Luggage
|
36.
Deliver
Newspaper To Guest Rooms
|
37.
Folding
Towels And Set Up
|
38.
Checklist
For Rooms
|
39.
Replenish
Ice
|
40.
Handling
Rooms Service Tray And Trolley
|
41.
Care For
Live Plants
|
42.
Providing
Flowers And Arranging Flowers
|
43.
Daily
Replenish Of Fruits
|
44.
Handling
Guests Belongings Whilst In A Guests Rooms
|
45.
Hand
Sewing And Repairing Guests Clothes
|
46.
Valet
Services
|
47.
Hand
Pressing
|
48.
Use Of
Guest History
|
49.
Replenish
Coffee And Tea Facilities
|
50.
Guest
Relations Skills
|
51.
Food And
Beverage Co-Operation
|
52.
Room
Service Cooperation
|
53.
Seating
Guests
|
54.
Delivering
A Guest Special Request
|
55.
Energy
Management
|
56.
Handling
Hotel Guests Special Request
|
57.
Attend To
Guest Requests In A Prompt And Courteous Manner
|
58.
Serve All
Food And Beverage With Basic Knowledge Of Ingredients And Preparation Times
|
59.
Carrying
Trays Of Food And Beverage With Safety And Hygiene To Reduce Breakages And
Accidents
|
60.
Provide
Service Of Drink Within Short Time i.e.. 5 Minutes
|
61.
Clear
Suites/ Room Quietly
|
62.
Presenting
the Menu in Rooms /Suites for Guests.
|
63.
Serving
Beverages In Rooms /Suites
|
64.
Serving
Food In Rooms/Suites
|
65.
Handling
Guests Complaints
|
66.
Servicing
The Guests Needs: Immediate Action
|
67.
Anticipate
Guests Needs /Planning Your Steps
|
68.
Delivery
Of Morning Croissants Or Amenity
|
69.
Presenting
/ Setting Guest Check
|
70.
Privacy
Requested Policy
|
71.
Up Selling When Taking Room Service Orders.
|
72.
Knowledge
Of Technical Equipment In Room/ Suite
|
73.
Special
Occasion Guest Set Up And Service
|
74.
Understanding
Guests Different Cultures
|
75.
Offering
Unpacking Service
|
76.
Polishing
And Cleaning Shoes
|
77.
Running A
Spa/Bath
|
78.
Phonetic
Alphabet
|
79.
A
Butlers/Housekeeping Emergency Kit
|
80.
Luxury
Items! I.E: Cigars
|
81.
Checking
Guest Satisfaction
|
Tugas Professional Seorang Butler
Subscribe to:
Post Comments (Atom)
0 komentar:
Post a Comment